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CBOK
The RNIA Common Body of Knowledge that
serves as the basis for Relationship Capital standards, and that enables
certification.
RELATIONSHIP CAPITAL
A measurement assigned to individual and
organizational entities based on the relationship interactions between
them, and the interactions they have internally.
RELATIONSHIP ECONOMY
The economic system in which Relationship
Capital influences the production, distribution, exchange, and
consumption of goods and services.
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CBOK
RNIA's Common Body of Knowledge ("CBOK")
contains Relationship Capital standards and enables certification.
While everyone may view CBOK on RNIA’s website, access to multimedia
resources and reference material are available exclusively to our
members. Members may also
observe RNIA's CBOK-building process from inception of ideas through
conversion into final documents.
CBOK Leaders
Dr. Susan Barnes, Rochester Institute of Technology
Tia Carr Williams, EveryMedia Inc.
Peter Crawford, Financial Services
Consultant
David Nevins, ZoomCube
Jeri Sessler, EveryMedia Inc.
Questions & Answers
INTRODUCTION.
Discusses the objectives of CBOK and how it is organized.
DEFINITIONS.
Explains the concepts used throughout CBOK.
INTERACTIONS.
Defines
the attributes
of, and practices required to support healthy relationships between people,
business units, job positions, products and assets.
MEASUREMENT.
Defines the approach to, calculations of,
and numerical values assigned to
Relationship Capital Interactions.
ACCOUNTS.
Establishes
how Interactions are measured by Relationship Capital and provides
guidelines for presentation.
LEARNING.
Sets the requirements for integrating learning into
Relationship Capital Interactions.
INFRASTRUCTURE.
Specifies Relationship
Capital Infrastructure, a system that automates RC Interactions utilizing
essential human labor only.
CERTIFICATION.
Defines how people demonstrate mastery of CBOK, and how products prove
conformance.
REFERENCE.
Specifies the content and materials required
to support CBOK.
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